Refund Policy

This Refund Policy explains how refunds are handled for the services and utilities offered on https://www.toolzillapro.shop (“ToolzillaPro,” “we,” “us,” or “our”). By using the Site and tools, acceptance of this Refund Policy is acknowledged in addition to the Terms of Service.

Service Nature

ToolzillaPro provides instant-access, browser-based utilities (e.g., SEO checks, screenshot generation, encoders/decoders, formatters, minifiers, sitemap and QR generators). Results are delivered immediately upon use, and no physical goods are shipped.

General Refund Position

Given the instant and intangible nature of the services, completed tool operations and time-based access fees are generally non-refundable once a service has been accessed, run, or delivered.

Eligible Refund Scenarios

Duplicate purchase or double billing for the same plan or service, verified by our payment records.
Accidental repeat charge due to a technical error on our side.
Proven payment was made but access to the purchased plan or tool was not provisioned within a reasonable time and our support team could not resolve the issue.

Approved refunds are issued to the original payment method only.

Non-Refundable Scenarios

Change of mind after accessing or using the service.
Expectation mismatch when the tool performed as described.
Issues caused by unsupported browsers, blocked scripts, ad blockers, or local environment/network restrictions.
Misuse, abuse, or violation of our Terms of Service or Acceptable Use rules.

Trials, Free Tools, and Demos

Where free access, demos, or trial tiers are available, they are provided for evaluation and do not qualify for refunds as no charges are involved.

How to Request a Refund

Submit a refund request via the Contact page with the following details so the case can be reviewed quickly:

Full name, account email, and order/transaction ID.
Date and time of charge, amount charged, and payment method.
Tool or plan name, a brief description of the issue, and any relevant screenshots or error messages.

Refund requests should be made within 7 days of the charge unless local law provides a different mandatory period.

Processing and Timelines

If a refund is approved, processing typically begins within 5–10 business days. Bank or card issuers may take additional time to post the credit to the statement.

Chargebacks

Before initiating a chargeback or dispute with a bank or payment provider, contact support to allow resolution of billing issues quickly. Unfounded chargebacks may lead to suspension of services.

Currency and Taxes

Charges, refunds, and credits are processed in the original transaction currency. Any applicable taxes, fees, or exchange differences are handled according to the payment processor’s policies and local regulations.

Policy Changes

ToolzillaPro may update this Refund Policy from time to time. The “Last updated” date will reflect the most recent changes, and continued use after changes indicates acceptance.

Contact

For refund-related questions or requests, visit the Contact page or use the email listed there. Include the transaction ID and relevant details for faster assistance.